Refund Policy

One-time purchase refunds

Lifetime Pro purchases, where available, are processed as one-time PayPal Orders.

Except where mandatory consumer law or the purchase provider policy requires a longer period, customers have at least 14 days from the original one-time purchase date to request a refund. Requests are reviewed under this policy, applicable law, and the purchase terms shown before payment.

Refund requests should be made through the PayPal receipt, PayPal transaction details, or buyer support channel where available.

This policy does not limit mandatory rights under applicable consumer law. Payment provider transaction records may be used to verify eligibility and timing without overriding statutory rights.

Lifetime Pro access is removed if the original one-time purchase is fully refunded, reversed, or charged back.

How to request a refund

For PayPal purchases, use your PayPal receipt, PayPal transaction details, or PayPal buyer support where available.

You may also contact info@polenest.com with your receipt, transaction or order ID, checkout email, or support ID if you need help identifying the purchase.

Do not send card numbers, passwords, or sensitive client material.