Account Deletion
Last updated: July 13, 2026
How to request deletion
Workspace records are stored locally in the browser. Delete individual projects in the workspace, and use the browser site-data controls when you need to clear every local workspace, exchange-link, and transaction-journal record. Export any backup you need first. Polenest does not hold a server copy and cannot delete or recover those local records for you.
To request deletion of eligible purchase-session or entitlement records, contact info@polenest.com. Include the PayPal receipt, transaction or order ID, checkout email, recovery support information, or support ID when available, but do not send client material.
What can be deleted
Projects, SOW templates, pricing policies, scope items, client requests, approval decisions, confirmations, exchange receipts, and backups are local-only data that must be deleted by the user from each browser, device, backup, clipboard, or sharing provider where they were saved.
Eligible server-side records may include opaque sessions, recovery credential verification records, entitlement status, and purchase verification metadata.
Retention and purchase records
Some records may be retained when required for security, fraud prevention, dispute handling, tax, accounting, legal, or payment compliance reasons.
Deleting local workspace data or server-side access records does not refund or reverse a Lifetime Pro purchase. The price is charged once, and payment records may be retained when required for the purposes listed above.